Terms of Service

Last updated: August 24, 2026

Effective date: August 24, 2026

These Terms of Service (“Terms”) are a binding agreement between you and Okee Technologies, Inc. (“Okee,” “we,” “us”), a Delaware corporation with its principal place of business in Texas. By creating an Okee account, submitting a job request, accepting a job, or otherwise using the Okee website or apps, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use Okee.

1. What Okee is

Okee is a two-sided marketplace that connects homeowners in the United States, beginning with the greater Houston, Texas area, with independent home-service contractors. Okee is a platform, not a service provider. We do not perform, supervise, or physically inspect the work that contractors do at your property. We provide the software, the dispatch, the payment rails, and the trust and safety systems that keep the marketplace usable.

2. Contractors are independent

Every contractor on Okee is an independent business or independent contractor. Contractors are not employees, agents, partners, joint venturers, franchisees, or representatives of Okee. Okee does not control the means or methods by which contractors perform work, does not set the prices they charge for materials or labor beyond the marketplace pricing structure, and does not direct the day-to-day operation of their businesses. Any contract for the work itself is between the homeowner and the contractor.

3. What Okee guarantees, and what it doesn’t

Okee guarantees a confirmed appointment: when your job request is accepted, an identified contractor has agreed to arrive within the stated window, and Okee’s dispatch and trust-and-safety systems will monitor the appointment through completion. If a confirmed appointment falls through because the contractor cancels or fails to arrive, Okee will attempt to rematch you at no additional dispatch cost; if we cannot rematch within a reasonable window, we will release any card hold associated with that dispatch.

Okee does not guarantee the workmanship, quality, safety, timeliness, legality, or price of any service performed by a contractor, nor the accuracy of any statement, promise, or estimate a contractor makes to you.

Verification and credential gating.Before a contractor can receive jobs, Okee confirms their identity and collects the documents required for their trade, including a certificate of insurance and, for trades that require a license, a license. Okee records the expiration date shown on those documents and applies an automated gate: if a contractor’s insurance is unverified or past its recorded expiration date — or, for a trade that requires a license, if the license is missing, unverified, or past its recorded expiration date — the contractor stops receiving job requests until the credential is renewed and re-verified. This gate checks the expiration date on file, not real-time coverage: it cannot detect a policy that is cancelled or lapses before its stated expiration date, and a document with no expiration date on file is treated as not expired. Verification confirms only that Okee received documents matching the required categories and that they are not past their recorded expiration date — it is not an inspection, and it is not a warranty of current, in-force insurance, of workmanship, or of fitness for any particular job.

4. Payments and card holds

Homeowners.When a contractor accepts your job, Okee places a temporary authorization hold of $50 on the payment method you provide. This hold is not a charge, and it does not cover any portion of the cost of the work itself. The only amount Okee will ever charge a homeowner’s card is a cancellation fee, and only if you cancel after a contractor has been dispatched and outside the applicable grace window described in Section 6. If no cancellation fee applies, the hold is released according to the card network’s schedule, typically within a few business days.

Payment for the work. Payment for the work itself is arranged directly between the homeowner and the contractor. Okee does not process, hold, collect, or remit payment for the work, and Okee does not pay the contractor for the work.

Contractors. Contractors are charged an engagement fee when they accept a job, as described in Section 5.

Payments and holds are handled through our payment processor, Stripe. By providing a payment method you authorize Okee and Stripe to charge that method for amounts you owe under these Terms.

5. Contractor engagement fees

Okee charges contractors a flat $199 engagement feefor each job they accept — the same amount for every trade and every type of engagement. The fee is charged to the contractor’s card on file at the time the contractor accepts the job.

The engagement fee is Okee’s charge for connecting the contractor to the job. It is not a payment for the contractor’s work and is separate from any amount the homeowner pays the contractor for the work itself. The engagement fee is generally non-refundable. However, whenever a homeowner cancels a job after the contractor has accepted it — instant or scheduled, early or late — Okee refunds that contractor’s engagement fee for the job in full, to the card that was charged. Okee will also refund the engagement fee where required by applicable law.

Engagement credits.If a homeowner cancels a job late after a contractor has accepted it — an instant (“Now”) job outside the grace window, or a scheduled appointment within 24 hours of the appointment time, each as described in Section 6 — Okee compensates the contractor for the trip by issuing a $50 engagement credit, rather than a cash payment. An engagement credit is a discount on future Okee engagement fees: it is applied automatically to reduce the engagement fee on the contractor’s next job of any type, and can be viewed in the contractor’s account. An engagement credit is not money — it has no cash value and cannot be withdrawn, transferred, or paid out. Engagement credits do not expire; however, any unused credit is forfeited if the contractor’s account is terminated for a violation of these Terms.

6. Cancellations, no-shows, and disputes

Homeowners may cancel a request without charge before a contractor has accepted it. After a contractor has accepted, cancellation fees depend on the type of job:

• For instant (“Now”) jobs, cancellation is free within two minutes of the contractor’s acceptance. After that, a flat $50 fee applies, which Okee credits to the contractor as compensation for the trip.
• For scheduled appointments, cancellation is free up to 24 hours before the scheduled appointment time. If you cancel within 24 hours of the appointment, a flat $50fee applies, which Okee credits to the contractor. This fee is based on how far in advance you cancel, not on the contractor’s status or location.

Whenever a homeowner cancels an accepted job — instant or scheduled, early or late — Okee refunds the contractor’s $199 engagement fee in full.

Homeowner no-shows and unattended access.If you tell us you’ll be present for a scheduled appointment and then don’t check in within 15 minutes of the scheduled time, or if you leave a property unattended and your contractor can’t get access, we don’t charge or refund anyone right away. We propose an outcome — a $50 feeto you, a strike on your account, and a full refund of the $199 engagement fee plus a $50 credit to your contractor — and we tell both of you why. You have 24 hours from the time the report is filed to object. If you don’t object, the outcome becomes final 24 hours after the report and cannot be reversed. If you do object, a person reviews it before any money moves; if that review isn’t completed within 72 hours of the report, the proposed outcome takes effect. Once an outcome is final, the payment is final — though a strike on your account can still be appealed under Section 7.

No cancellation fee applies if the cancellation relates to an unresolved dispute about the contractor’s arrival. Contractor no-shows are handled under Section 3 above.

Disputes about the workmanship, price, or scope of a completed job are between the homeowner and the contractor. Okee may, in its sole discretion, assist by facilitating communication, holding disputed funds pending resolution, issuing partial or full refunds where our trust-and-safety review supports it, and pursuing recovery from the contractor. Okee is not obligated to mediate, arbitrate, or resolve any such dispute.

7. Account rules and enforcement

You must be at least 18 years old and legally able to enter into a contract to use Okee. You must provide accurate information, keep your account secure, and use the service only for its intended purpose. You may not: harass or threaten other users; submit false or malicious job requests or reports; solicit contractors to complete jobs off-platform to avoid Okee fees; misrepresent your identity, licensing, or insurance; attempt to reverse-engineer or interfere with the service; or use Okee in violation of any law.

Okee uses a strikes-based enforcement system. Depending on severity, we may issue a warning, restrict certain features, temporarily suspend an account, or terminate an account. Serious violations (violence, fraud, off-platform solicitation, false safety reports, misrepresentation of licensing) can result in immediate termination without prior warning.

Appeals. If your account is restricted, suspended, or terminated, you may request review by emailing support@getokee.com within 30 days of the action. Okee will review your request and respond. Further detail lives in our Acceptable Use Policy.

8. License to use Okee

Subject to your compliance with these Terms, Okee grants you a limited, non-exclusive, non-transferable, revocable license to use the Okee website and apps for your personal or, if you are a contractor, business use of the marketplace. All intellectual property in Okee — the software, brand, name, and content — belongs to Okee. You may not copy, modify, distribute, or create derivative works from it.

9. Disclaimers

OKEE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, OKEE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. Okee does not warrant that the service will be uninterrupted, secure, or error-free, or that any contractor will perform to your satisfaction.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OKEE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OKEE. OKEE’S AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID TO OKEE IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS.

Nothing in this section limits or excludes liability for death or personal injury caused by Okee’s negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Okee and its officers, directors, employees, and agents from any claim, demand, loss, or expense (including reasonable attorneys’ fees) arising out of your use of Okee, your violation of these Terms, your violation of any law, or your infringement of any third-party right. If you are a contractor, this includes any claim arising from the work you perform for a homeowner matched through Okee.

12. Governing law and arbitration

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the service shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Harris County, Texas. You and Okee each waive the right to a jury trial and the right to participate in a class action, consolidated action, or representative action. Notwithstanding the foregoing, either party may bring an individual action in small-claims court for claims within its jurisdiction, and either party may seek injunctive relief in court to prevent the misuse of intellectual property.

Informal resolution first. Before starting an arbitration, the initiating party must send the other party a written notice describing the dispute and the relief sought. The parties will then have 30 days to try to resolve the dispute informally before either party may begin arbitration.

Your right to opt out. You may reject this arbitration agreement by emailing support@getokee.com within 30 days of first accepting these Terms, stating your name and the email address associated with your account. Opting out of arbitration does not affect any other part of these Terms.

13. Changes to these terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated “Last updated” date and, where required, additional notice by email or in-app. Continued use of Okee after an update constitutes acceptance of the revised Terms.

14. SMS messaging program

Okee operates an SMS text-messaging program, Okee Pro Alerts, that sends transactional job alerts and account notifications to service professionals (contractors), and one-time verification codes and arrival notices to homeowners. Message frequency varies. Message and data rates may apply. For help, reply HELP to any Okee message or contact support@getokee.com. To opt out, reply STOP to any Okee message; you will receive one confirmation that you have been unsubscribed and no further messages, and you can reply START to resume. Consent to receive SMS messages is not a condition of creating an Okee account or of purchasing any service. Carriers are not liable for delayed or undelivered messages.

15. General provisions

Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Entire agreement. These Terms, together with our Privacy Policy and Acceptable Use Policy, are the entire agreement between you and Okee regarding the service and supersede any prior or contemporaneous statements or agreements.

Assignment.Okee may assign these Terms, in whole or in part, in connection with a merger, acquisition, reorganization, or sale of assets, or by operation of law. You may not assign or transfer these Terms without Okee’s prior written consent, and any attempt to do so is void.

Force majeure. Neither party is liable for any failure or delay in performance caused by conditions beyond its reasonable control, including natural disasters, severe weather, fire, war, civil unrest, labor disputes, governmental action, and failures or outages of infrastructure or third-party services.

Notice. Okee may give you legal notice by email to the address associated with your account or by notice within the app, and such notice is effective when sent. You may give Okee legal notice by email to support@getokee.com.

Savings clause. Nothing in these Terms waives, limits, or excludes any right or remedy that cannot be waived, limited, or excluded under applicable law.

16. Contact

Okee Technologies, Inc.
support@getokee.com

Privacy Policy · Acceptable Use Policy · Verification & Insurance